As landlords, enhancing your tenants’ experience is one of the biggest benefits of hiring a professional property manager.Not only does this help you retain good renters, it also attracts more.
Here are some of the best examples of how property managers can enhance the tenant experience.
1. They add value to the property
A property manager will make sure that everything under their care is running better, smoother, and more efficiently.
Renters want to feel like they are getting the best value for their money, especially in a competitive market with a lot of other choices to consider.
A property manager will know when to direct resources to improve and maintain the property inside and out and they will schedule regular preventative inspections.
Properly maintained residential systems provide tremendous value and peace of mind for tenants.
2. They provide a clear avenue of communication
Your tenants’ experience is impacted not only by the features and amenities of the property. It’s also affected by the level of service and communication they receive from the property manager and the staff.
A big part of a property manager’s job is to understand tenants’ needs.
Right from the start, an experienced property manager will enact a tenant retention program to analyze a landlord’s property and existing tenants. They will create personalized strategies aimed at keeping renters happy.
A good property manager will conduct each interaction professionally, respecting your and your tenants’ privacy. They will actively set out to serve as a responsive point of contact for tenants’ requests and concerns.
3. They know how to handle incidents
Accidents and other issues are unavoidable. In instances like these, an experienced property manager will know how to handle emergencies, de-escalate tense situations, and make sure that few, if any, other tenants are affected.
More importantly, they know how to prevent them from happening in the first place.
Part of their job is enforcing lease agreements and collecting rent on time, which takes good communication skills in case they run into problems.
4. They boost staff morale
Property managers aren’t the only ones on site that deal with tenants. They often employ their own team of in-house maintenance staff members to handle various aspects of the rental property.
The bigger the property, the bigger the staff – especially for commercial buildings with multiple tenants.
Good property managers know how to pass on their enthusiasm for providing better service to their staff.
Like good leaders, they lead by example and rally their staff to steadily provide high quality service by making sure they’re doing their jobs well.
The happier your tenant, the less likely they are to pack up and move.
Need a professional to handle your properties?
Southern Realty Partners provides comprehensive property management services to commercial and residential real estate owners.
These include leasing, monthly rent collection, accounting, and maintenance.